Professional Skills

Extensive project management experience across multiple verticals including: insurance, consumer retail, lighting management software, mass-transit, call center software, compensation applications and automated manufacturing. Expert in multiple SDLC methodologies (Waterfall and Agile), team building, coaching and transformation. Possess 15+ years of experience with data warehousing project management including business intelligence reporting, complex enterprise software development, infrastructure projects, server upgrade/installation and software testing.  Passionate about people. Expert in developing top-performing teams utilizing honed interpersonal skills with a focus on coaching and mentoring while keeping in mind the customer.  Experienced in managing large-scale initiatives encompassing multi-million dollar budgets, multiple business units, and 2,000+ end users.  Project management experience spans the U.S. and overseas outsourced teams. In addition, co-author and editor of “Exploring the Practice of Antifragility”.  Author of “Rules for a Meaningful Life” and three novels.

Technical Skills

Core Competencies

  • Project Management
  • Program Management
  • PMP
  • PMI-ACP
  • Problem Resolution
  • System Analysis
  • Situational Leadership
  • Crucial Conversations
  • Software Testing
  • Resource Management
  • Data Warehousing
  • POS Systems
  • Oracle
  • Infrastructure Migration Projects
  • DB2
  • Server/Software Migrations
  • SQL Server
  • Content Management
  • Light Manufacturing
  • Software Development
  • Vendor Management
  • Jira
  • Call Center Infrastructure
  • Cross-Functional Management
  • Microsoft Office
  • MS Project
  • Visio
  • SDLC
  • Product Development
  • Off-shore
  • Cloud
  • Sharepoint
  • Focalpoint
  • Workfront

Professional Experience

Ettain Group –

Blue Cross Blue Shield, Columbia, SC                                                            May 2016 to Present

Sr. Project Manager/Leader

  • Performed the following activities for these projects:
  • Disaster Recovery Exercise – Work consisted of building a temporary data center, migrating several dozen applications, I/S testing and customer test. Planned for several months, executed in 4 days. Coordinated the survey of servers, applications, databases for my assigned area.
  • Data Security Forms Automation – Project consisted of reducing 29 requests to 3 intelligent forms which generate TSC tickets.
  • Funding Level Estimate for web application – Work is too modify the existing My Health web app to streamline Pre-Certification processing
  • Cost Share Reduction – Code modifications to compare actual claims with simulated claims for payment recovery
    • Initiated Project, Created Stakeholders List, Conducted discovery meetings, Created WBS, Project plan, risk log, communications plan
    • Planned Project, facilitated discovery meetings with architect, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.
    • Executed Project, Facilitated regular bi-weekly status meetings, maintained regular contact with all project staff, facilitated issue resolution, worked with management to remove impediments as identified. Coordinated system testing, financial testing, application delivery to production and post-production monitoring
    • Monitored and Controlled project through regular status meetings with team and weekly status reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting.
    • Closed effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.

 

Don Gould Enterprises, Program Management

Bed Bath & Beyond Union, NJ                                                              February 2013 – January 2016

Sr. Project Manager

  • Performed the following activities for these projects Dynamic Pricing (Agile), Pre-processor, Epicor Upgrades, NewPOS system (Waterfall),
  • Installation of AbInitio server upgrade consisted of project manager function to identify server specifications, coordinate data center installation (power, data, cooling), installation and checkout of AbInitio software.
  • Upgrade of Teradata data warehouse and servers. Work included server sizing analysis, vendor management, installation (parallel with current production), testing and cut over for all integration applications.
    • Initiated Project, Created Stakeholders List, Conducted discovery meetings, Created WBS, Project plan, risk log, communications plan
    • Planned Project, facilitated discovery meetings with architect, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.
    • Executed Project, Facilitated regular bi-weekly status meetings, maintained regular contact with all project staff, facilitated issue resolution, worked with management to remove impediments as identified. Coordinated system testing, financial testing, application delivery to production and post-production monitoring
    • Monitored and Controlled project through regular status meetings with team and weekly status reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting.
    • Closed effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.
  • Mentored and coached PMs across the IT organization (Agile and Waterfall).
  • Worked with External Transformation Coaches, the CIO and various vice presidents to facilitate an enterprise IT Agile transformation involving over 700 personnel.
  • Successfully used Agile SDLC to manage Dynamic Pricing project providing modern price management capability increasing net income.
  • Led the implementation of two portfolio management tools, Workforce and Rational Focal Point. (Product management, requirements, configuration)
  • Configured IBM Wiki to support IT file sharing, internal blogs, and wikis.
  • Created training materials and conducted training on PPM tools.
  • Successfully managed infrastructure upgrade projects in the Data Warehouse space.
  • Coached and led the organization to implement and maximize usage of new tools. (Voice of Customer, Product Manager, coaching, training, teaching)
  • Tools: SDLC, Agile, Microsoft Office including MS Project, Visio, Word, Excel, Access, PowerPoint, Risk Management Plan, Resource Assignments, Communications Plans, PMBOK driven
  • Configured tools, created User Guides, and taught classes for Focal Point Program Management, WorkForce Program Management Tools.
  • Utilized MS Office Products including Word, Access, Excel, Visio, MS Project and PowerPoint.

 

Green Lighting Group, Charleston, SC                                                      July 2010 – November 2012

Sr. Program Manager and CTO

  • Lighting systems installation
  • Lighting Management Software
    • Initiated Project: Conducted discovery meetings with Sales and vendor, Created WBS, Project plan, risk log, communications plan
    • Planned Project: facilitated discovery meetings with architect, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.
    • Executed Project: Identified offshore development company to write the software,  maintained regular contact with all project staff, Coordinated system testing, financial testing, application delivery to production and post-production monitoring, visited Chennai, India to perform final evaluation and testing of software.
    • Monitored and Controlled: held regular status meetings with team and provided weekly reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting, facilitated issue resolution, worked with management to remove impediments as identified.
    • Closed: effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions, authorized final payment to vendor.
  • Established the company’s technology department including overseeing the opening of a new office, hiring employees, developing business processes, and managing sales and product marketing.
  • Directed the project management of all product design and software development using SDLC PMBOK principles using a waterfall methodology.
  • Ensured the successful installation of lighting systems including managing planning, vendor selection and on-site software support.
  • Contracted with and directed product development with software team in Chennai, India to maximize product features and branding.
  • Tools: Microsoft Office including Word, Excel, Access, PowerPoint, Visio, PowerPoint and MS Project.

 

 

nMomentum, Washington DC                                                                        January 2010 – July 2010

Sr. Project Manager

  • Effectively led projects to upgrade transit technology systems including: POS equipment, station transit card kiosks, and call center systems.
    • Initiated Project: Conducted discovery meetings with Engineering, Created WBS, Project plan, risk log, communications plan
    • Planned Project: facilitated meetings with architects, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.
    • Executed Project: worked with development personnel to write the software, work with engineering team to coordinate installations, maintained regular contact with all project staff, Coordinated system testing, application delivery, and post-production monitoring.
    • Monitored and Controlled: held regular status meetings with team and provided weekly reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting, facilitated issue resolution, worked with management to remove impediments as identified.
    • Closed: effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.
  • Established project management office for the Washington D.C. Mass Transit Authority.
  • Coached project managers to improve capabilities and resolve issues focusing on adding value quickly to transit operations.
  • Utilized WBS, MS Project, Risk Plans, Communications, plans and meetings to successfully deliver projects.
  • Used SDLC to deliver projects.
  • Utilized MS Office Products including Word, Access, Excel, Visio, MS Project and PowerPoint.

 

The Home Depot, Atlanta, GA                                                                  July 2004 – December 2008         

IT Project Lead and Quality Assurance Manager

  • Projects delivered: Inventory subject area for Enterprise Data Warehouse and BI reporting, $4.3M budget came in $2.2M under budget, PCI Compliance assessment, project design, testing, Return to Vendor subject area, data warehouse and MS cube reporting.
    • Initiated Project: Conducted meetings with business customer to identify requirements, assisted in preparing charter, worked with team to create WBS, created stakeholder roster, and communications plan.
    • Planned Project: facilitated meetings with architects, business analyst, QA, developers, and customer to identify requirements and build out WBS, worked with Analysts, Developers and Managers to identify and assign resources, conducting meetings to identify level of effort for each task in the WBS, create MS Project plans and reviewed with team. Created risk log, updated communications plan.
    • Executed Project: worked with developer, DBAs, Business Reporting team write the software and reports, maintained regular contact with all project staff, Coordinated all  system testing, report testing, application delivery, and post-production monitoring.
    • Monitored and Controlled: held regular status meetings with team and provided weekly reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting, facilitated issue resolution, worked with management to remove impediments as identified.
    • Closed: effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.
  • Coached departments to improve productivity with the new project management system.
  • Strengthened organizational leadership by training team in Situational Leadership, Crucial Conversation and Four Disciplines of Execution.
  • Led the testing of all systems to ensure the company complied with PCI standards.
  • Drove the successful execution of 37 projects completed on time and within budget guidelines.
  • Implemented Documentum ERoom portfolio management in the Data Warehouse group providing configuration and training.
  • Created highly effective teams through coaching and mentoring which resulted in a 200 percent increase in project coverage and a 1% production error rate.
  • Utilized PMBOK Project Management approach using SDLC/Waterfall methodology.
  • Responsible for resources, budget, requirements and status reports.
  • Exercised strong problem solving skills to ameliorate issues.
  • Utilized MS Office Products including Word, Excel, Access, PowerPoint, Visio, MS Project and Access.

Education, Certifications, Training and Publications

  • MISM, Graduate Certificate Project Management – 2003 to 2009
    • Keller Graduate School of Management, Oakbrook Terrace, IL
  • Bachelor of Science, Physics 1983
    • College of Charleston, SC

 

Certifications:

  • PMP
  • PMI-ACP

 

Training:

AtTask (Work Force), Rational Focal Point, MS Access, Documentum, Database Design, VBA, Battelle Management Training, Software Quality Assurance Management, SharePoint, numerous electronic courses (US Navy)

 

Publications:

  • 1999 – Momentum Conference, New Orleans, presentation on “Configuration of Documentum in Monsanto”.
  • Nov 2015 – Co-author and Editor of “Exploring the Practice of Antifragility” with Si Alhir.
  • July 2016 – Rules for a Meaningful Life

 

 

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